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CompTIA Member Survey: Tech Businesses are Seeing Disruptions and Opportunities Amid COVID-19

Recently, CompTIA surveyed members of the IT Security, Emerging Tech, and Managed Services communities as well as members of the Industry Advisory Councils about how COVID-19 is impacting their technology businesses. While the industry is only beginning to respond to the pandemic, it’s clear that technology is being relied upon to connect us like never before—creating opportunity for solution providers, vendors and distributors, while undeniably creating business disruption as well.

Here are five takeaways from the survey:

  1. Though many were already set up to be mostly remote, the vast majority of respondents have moved staff and company operations remote, including 84% of solution providers/managed service providers and service firms and 92% of vendors and distributors.
  2. Slightly more than half of member tech firms haven’t taken staffing actions yet in response to COVID-19, but nearly half have postponed interviewing and recruiting; cut back staff hours; laid off contractors; and/or laid off staff. That said, 9% of respondents have had to hire staff in order to support increased demand from clients.
  3. Business operations are being affected. For MSPs and solution providers, 54% have seen customers cancel or postpone spending; 48% have had shortages of finished products; 30% have customers who are requesting restructuring of contracts and payment terms; and 20% have had disruptions with key partners.
  4. But there are some bright spots: About three-quarters of tech firms are seeing an increase in business opportunities, the majority of which are coming from shifting operations from on-premise infrastructure or applications to the cloud (38% of all respondents); communications, collaboration or A/V technologies related (37%); and cybersecurity (37%).
  5. MSPs are also seeing business opportunities from general consulting (53%) and managed services and outsourced IT (49%). Vendors and distributors are seeing business opportunities in consulting (35%) and automating functions to offset workforce disruptions (29%).
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